Refund Policy

Refund & Return Policy

Last updated: September 9, 2026

At Morrow Health, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund terms below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unopened and unused
In its original condition
In its original packaging
Accompanied by your receipt or proof of purchase

Because our products are dietary supplements intended for consumption, opened or used supplement products generally cannot be returned for hygiene, safety, and quality-control reasons.

How to Start a Return

To request a return, please contact us at:

support@morrow-health.shop

Please include your order number and a brief explanation of why you would like to return the product.

If your return is approved, we will provide you with instructions regarding where and how to send your return.

Do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a return at our expense.

You can contact us at support@morrow-health.shop with any questions regarding returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, tampered with, or you receive the wrong product, please contact us as soon as possible at support@morrow-health.shop.

Please provide your order number and, where applicable, photographs of the product and its packaging so that we can evaluate the issue and determine the appropriate resolution.

If the issue is confirmed, we may offer a replacement, refund, or other appropriate resolution.

Non-Returnable Items

For health, safety, and quality-control reasons, certain products may not be eligible for return, including:

Opened or used dietary supplements
Products with broken or removed seals
Products that have been tampered with
Products that are damaged after delivery due to improper storage or handling
Gift cards
Clearance or final-sale items, where applicable

If you are unsure whether your purchase is eligible for a return, please contact us before sending anything back.

Exchanges

If you received an incorrect or defective product, please contact us at support@morrow-health.shop.

For standard product exchanges, the fastest option may be to return the eligible unopened product and place a new order for the product you would like instead.

European Union 14-Day Cooling-Off Period

If you are a consumer located in the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your order without providing a reason, subject to applicable law and statutory exceptions.

Where the right of withdrawal applies, products must generally be returned within the applicable period.

Because Morrow Health sells dietary supplements and other products intended for consumption, certain products may be subject to statutory exceptions where the right of withdrawal does not apply, including products that are sealed for health or hygiene reasons where the seal has been broken after delivery.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under applicable law.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the applicable amount will be refunded to your original payment method.

Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to process and post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at:

support@morrow-health.shop